Frequently Asked Questions

Q) Do you have a physical store location?

A) We do have a physical store location in Greensboro, North Carolina. In store, you’ll find carefully selected items such as apparel, helmets, hard parts and more. Keep in mind, our store front is limited in the products we can showcase. If you’d like to see an item that is not available in store, contact us directly and we’ll be glad to make it available in store for you

Q) When will I receive my item(s)?

A) Currently, Motoary ships out of Greensboro, North Carolina and in some cases, will ship directly from the manufacturer. Motoary processes orders same day, with shipment as quick as 24 hours. Some orders require special handling or additional information, these orders will be updated as soon as possible. Orders placed always ship the fastest means possible. In most instances, items will ship USPS First Class and Priority Mail. These services are a 2 - 3 business day service. In cases of heavier items, UPS and FedEx services will be used.

In order to maintain fast shipping and excellent customer service, Motoary reserves the right to ship items as they become available. This means as a customer, you may receive additional shipping details, but your items are not being delayed for any reason.

Q) Can you ship my order internationally?

A) Motoary ships worldwide. Unfortunately, our free shipping policy only extends to shipping within the United States. Please contact us directly if you have any questions or concerns.

Q) Do you ship to APO addresses?

A) We do ship directly to APO addresses. Just check out normally through our website, and select the appropriate APO. APO shipments do require longer ship time and will be sent via USPS. These packages on average can take 1 – 5 days longer to receive.

Q) How do I know what size to order?

A) Great question, and we get asked this a lot! The first authority in item fitment, is the manufacturer. All manufacturers have the correct fitment guide and charts for you. While our site is an ever growing, and expanding entity, we may not always have fitment charts available. If you contact our customer support, we will be glad to help you by providing fitment charts, expert guide to the product and most importantly an assurance to you, that if the item does not fit exchanges are always free.

Q) What if my item doesn’t fit?

A) We understand every person and every item is unique. That is why we have an easy exchange program. If the item doesn’t fit or is uncomfortable, return the product to us free of charge and we’ll send you a replacement size. Be sure to include all factory packaging and that the item is unworn and free from defects. Items that are missing factory packing or damaged cannot be exchanged or returned. For more information, see our returns policy.

Q) Does Motoary price match?

A) Absolutely! Unlike our competitors, we do not have a minimum for price matching. For more information, see our price match policy.