Shipping Policies

All orders ship for free at Motoary – no gimmicks, no fuss.

Free shipping applies to all non-freight orders within the contiguous 48 states. Additional carrier charges may apply to Alaska, Hawaii, Puerto Rico, APO/FPO addresses or international sales. Please contact Motoary directly to arrange for shipping to areas not qualifying for free shipping.

Every effort will be made to ship a customer’s purchase as quickly as possible. Orders will be shipped between 1 to 3 business days. Items with longer handling times will be noted in the item description. Normally, items ship from Greensboro, NC, but may be shipped directly from a manufacturer or distributor under extenuating circumstances.

Most orders will ship by USPS; however, we occasionally utilize UPS, FedEx, and OnTrac when economical or expedient. Expedited shipping is available, but additional charges apply.

Hazardous Materials

Hazardous chemicals, aerosols, and batteries must be shipped via ground to the contiguous 48 US states.

Tires

Tires will only be shipped within the contiguous 48 US states.

Oversize and Freight

Oversized items and freight items will be shipped at the buyer’s expense. These items ship via ground to the contiguous 48 US states. Oversize and freight items include but not limited to: ramps, fairings, motorcycle engine stands, fenders, street and dirt bike stands, select full exhaust systems, select handle bars, rims, select seats, etc.

Delivery Policy

Most carriers will leave the package at your door and will not require signature confirmation. In the occasion the item is shipped directly from our vendor, the item may require signature confirmation. All items valued over $500, will require signature confirmation upon delivery – no exceptions. If you have questions or concerns about your order, please contact us directly.

Backorders

Motoary does not currently take back orders.

Damaged Items

If an item arrives visibly damaged, please contact Motoary immediately. Claims are handled through the shipping carrier. Motoary will assist the customer with claims to the best of our ability